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Celebros views training and education
as an important part of the services we provide our
customers and partners. Celebros training specialists
are highly dedicated and experienced professionals. As
part of the company’s Professional Services team, they
work with Celebros technology and tools on a daily basis
and provide our customers with comprehensive and
intensive training on these very products.
The courses offered by Celebros are at introductory and
advanced levels and are taught using the latest
technology to facilitate the learning process.
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Celebros’s customers receive training
so that they are able to manage the daily tasks
associated with running Qwiser™ Salesperson. Training is
provided within the first two months following
implementation. It is geared toward all staff members
involved in management and maintenance of Qwiser
Salesperson.
The initial training sessions are often conducted via
WebEx and conference call in parallel and cover the
knowledge and techniques required for non-IT personnel
to manage Qwiser’s behavior. This includes making
changes to the site’s catalogue and initiating
merchandising campaigns, among other tasks.
Celebros offers its customers:
Basic Skills 1: Qwiser™ Salesperson Desktop
Basic Skills 2: Qwiser™ Salesperson Desktop
and Qwiser™ Salesperson Façade
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Celebros offers courses leading to
‘Expert’ status. Celebros Partners as well as
merchandisers, system administrators, e-commerce
executives, and others at customer sites participate in
advanced courses and learn about implementation of the
full Qwiser Salesperson solution, enriching their
know-how. Using a highly interactive, hands-on approach,
we help shorten the learning curve considerably.
Course participants learn to apply the full potential of
Celebros software to create desired business outcomes.
The following courses are offered:
Advanced Skills: Qwiser™ Salesperson
Desktop
Administration Skills: Advanced
Salesperson Management Console
Certificate Course: Qwiser™ Expert |
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This course, designed for new
Qwiser Salesperson customers, provides an
overview of Qwiser Salesperson Desktop (SPD) and
a review of common SPD actions. Trainees will
learn how the Qwiser SPD works, how to add /
change product categories and product attributes
in the Search Navigation Tree (SNT), and how to
control and revise the refinement options
presented to shoppers during search. |
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A continuation of Basic
Skills 1, this course provides a more detailed
look at the different features and actions that
are used in Qwiser Salesperson Desktop. These
include: textual search, refinement options and
answers, concept ranking, synonyms, and general
search and dynamic properties.
Customers also receive an introduction to Qwiser
Salesperson Façade and its use in tracking
search engine behavior, understanding individual
query behavior, and other functionality.
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Celebros offers advanced
level courses that provide customers as well as
partners with in-depth knowledge of our product,
enabling them to accomplish tasks faster, with
more precision and efficiency. |
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The two-day long, advanced
Qwiser Salesperson Desktop course offers an in
depth look into the creation of a Search
Navigation Tree (SNT), results analysis, fine
tuning, maintenance, synchronization and common
practices.
The course focuses on a better understanding of
SNT workings and the ability to implement
complex changes. It is recommended for all
merchandisers, system administrators, and
e-commerce executives.
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This course focuses on
Qwiser’s backend: network architecture,
configuration of various network appliances,
load balancers, firewalls, and the different
servers; mapping rules and queries are also
covered.
The length of the course is one day and is
recommended for system administrators, site
webmasters/web developers. Course prerequisites
are system administrator level and familiarity
with UI code. |
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Courses that lead to
certification are intended for Celebros partners
as well as for staff at customer sites to enable
them to manage and manipulate Qwiser Salesperson
independently. |
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The Certified Qwiser Expert
course provides advanced Qwiser Salesperson
Desktop training in addition to Salesperson
Management Console (SMC) training. Students will
create a Search Navigation Tree (SNT) from
scratch which will enable them to fully
understand Qwiser’s components and ensure that
any required changes can be handled by the
certified expert without the intervention of a
Celebros Professional Services team member.
The length of this course is five days and is
recommended for system administrators, site
webmasters/web developers.
Prerequisites for the course are system
administrator level and familiarity with UI
code.
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Celebros makes its top professionals available to cater
to our customers’ periodic needs for:
• Training: on- or off-site
• Specially designed courses
• Qwiser™ Salesperson modifications or customizations
(i.e., implementations of new catalogs)
• Indexing / categorization issues
• Software upgrades
• UI changes
To find out more about our service offerings,
availability, and costs contact us at:
ps@celebros.com
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