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Salesperson 2009
Salesperson
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Salesperson 2009
Salesperson
Analytics
Traffic Builder
Merchandising Services
Gift Finder
AutoComplete
Celebros Cross-Sell
 
 

 

 


Frequently Asked Questions about Celebros Salesperson

 

1. Why do I need to invest in an outsourced search solution?
 2. What does the Celebros Salesperson solution include?
3. What kinds of benefits will my site see from Celebros site search?
4. You say Celebros site search is easy to integrate, please specify.
5. What changes to my site structure or database are needed for integration?
6. How much technical knowledge is needed for integration from my end?
7. How many man-hours are needed from my side for integration?
 8. Once I decide to go forward with Celebros, how long will it take to go live?
 9. What does it cost to implement Celebros Salesperson?
10. What other modules and services does Celebros have to offer?
11. How is Celebros supported?

1. Why do I need to invest in an outsourced search solution?

Today, investment in a site search solution is a strategic business decision. Celebros believes that an online store’s search solution should act like its salesperson. Unfortunately, much of the time, standard solutions do not successfully locate what shoppers want and therefore, rather than selling the store’s products, they end up causing shoppers to leave the site in frustration, leading to lost sales.

Celebros Salesperson solution was created especially for selling in online shops - knowing that as an online retailer, you always have your eye on the bottom line. As such, it does much more than simply locate the item the shopper entered in the search box. Salesperson uses every contact with the shopper as an opportunity to make a sale; it creates a rewarding shopping experience, shoppers find what they’re looking for and take the next step – purchase.
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2. What does the Celebros Salesperson solution include?

Celebros Salesperson is a comprehensive solution that includes front-end search and navigation, a merchandising component for merchandisers, a search Analytics and reporting tool, and a machine-learning component to automatically improve search and merchandising quality. Other revenue-generating modules that work in tandem with Celebros Salesperson are also available.

Celebros has search and navigation suited for sites of any size. You can click on any of the options on the left-hand side of this screen. Contact Celebros Sales to find out about our newest solution for stores with fewer than 30,000 unique monthly visitors.
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3. What kinds of benefits will my site see from Celebros site search?

Celebros has been proven to raise conversion rates, average order sizes and sales for online stores. These parameters are tangible and can be measured; they result from the improved search and navigation as well as from the machine learning (ML) feature unique to Celebros. ML enables search to learn from your shoppers and use that information to automatically deliver more pointedly relevant results. An intangible benefit is customer satisfaction that arises from ease of use. Celebros Salesperson is intuitive and delivers the relevant results quickly, leading shoppers to have a rewarding experience.
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4. You say Celebros site search is easy to integrate, please specify.

Most of our customers choose to integrate Celebros  Salesperson as a fully hosted solution (in a ‘Software as a Service’ format) and in this case, all Celebros needs is a copy of your database. Our Professional Services and Integration teams take care of virtually all the rest including minor changes to your UI needed to accommodate your new search solution.
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5. What changes to my site structure or database are needed for integration?

Celebros site search is compatible with any platform and environment, so there is no need to make any changes to your structure or database. Also, Celebros site search does not manipulate your original catalog DB but a copied version.
 
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6. How much technical knowledge is needed for integration from my end?

The amount of technical knowledge needed is minimal. We only need a copy of your database in a particular format transferred to us. We can also supply different UI templates that you can choose from so that your work is minimal.
 
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7. How many man-hours are needed from my side for integration?

Only about 2 hours of technical personnel’s time is needed for integration.
 
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8. Once I decide to go forward with Celebros site search, how long will it take to go live?

While it depends on the complexity and size of your product catalog, between 2 to 4 weeks from the moment your catalog data is received is a realistic estimate for going live.
 
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9. What does it cost to implement Celebros  Salesperson?

Celebros site search integration is carried out free of charge. Thereafter, Celebros licenses Celebros  Salesperson on a monthly basis. The monthly fee is dependent upon the amount of traffic to your site, the size of your product catalog and the frequency of catalog updates.
 
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10. What other modules and services does Celebros have to offer?

Celebros  Salesperson customers can hook up to Sales Analytics which produces reports with data on purchases in addition to the search analytics that is included with the solution.

Also available for Celebros  customers:
Traffic Builder: ensures top placement of your products in external search engines such as Google, Yahoo and MSN; increases the number of qualified shoppers arriving to your shop.

Gift Finder: helps busy shoppers find the perfect gift – or the module can be adapted to help your site’s shoppers quickly find the item they want from any number of categories you specify, such as cameras, prom dresses or cookware.

AutoComplete: completes shoppers’ queries for them – after they enter just two letters; AutoComplete is adapted specifically for the site and shows shoppers lists of products and frequent queries from which they can choose the product they want.

Cross Sell: recommends related and complementary products to shoppers based on analytics data as well deep knowledge of site’s product catalog; the relevance of the recommendations stimulates significantly greater sales.

Managed Services: shops are given a dedicated account manager to keep your search always optimized, making changes called for by the demands of your inventory, business and merchandising goals, shopper requests, season, or what have you.
 
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11. How is Celebros  supported?

24x7 support is only a phone call away in case of problems. For the majority of sites that have implemented the solution as a service, hardware support issues are non-existent to rare as servers are continuously monitored.

Should software issues arise, Celebros support is always available and quickly handles all calls, prioritizing them by degree of severity.
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