Technology continues to advance at a blistering pace in just about all fields, including digital tools used for e-commerce websites. Today’s businesses must be able to stay on the cutting edge of technology, or they risk lagging behind their competitors as their customers start to stray away in search of better overall customer experiences.

Consider the success of Amazon’s Alexa, Apple’s Siri, the Google Assistant or Microsoft’s Cortana. As people become more accustomed to using these voice-based technologies, companies are,in turn,finding brand-new ways to leverage these technologies in their operations.